Warranty

What is Covered

• Manufacturing defects in materials and workmanship.
• Malfunctions or failures under normal, intended use conditions.
• Defective electronic components, motors, heating elements, and control boards.
• Structural defects in the product housing or frame.

What is Not Covered

• Damage caused by improper installation, misuse, abuse, or neglect.
• Normal wear and tear (e.g., filter replacement, cosmetic fading).
• Damage caused by unauthorized repairs or modifications.
• Damage from power surges, lightning, or incorrect voltage supply.
• Damage from use with non-compatible accessories or consumables.
• Products purchased from unauthorized sellers.

How to Make a Warranty Claim

1. Contact our support team via our contact page with your order number and a description of the issue.
2. Provide photos or videos showing the defect (this helps us diagnose the issue quickly).
3. We will assess your claim and provide instructions for repair, replacement, or refund.
4. If a return is necessary, we will provide a prepaid shipping label.
5. Replacements or repairs are typically processed within 5-10 business days of receiving the product.

Warranty Resolution Options

Depending on the nature of the defect, we will:

• Repair the product at no cost to you.
• Replace the product with the same or an equivalent model.
• Issue a full refund if the product cannot be repaired or replaced.

Extended Support

Beyond the 2-year warranty period, we continue to provide technical support and can source spare parts for repairs at reasonable prices. Our commitment to our customers extends well beyond the warranty period.